Effective Date: August 8, 2026

Welcome to Emilwish. These Terms of Service govern your access to and use of emilwish.com, including purchases of jewelry and related products offered through our website.

By accessing our website, creating an order, or purchasing a product, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

Summary

1. About Emilwish

Emilwish is an online retailer offering jewelry products through emilwish.com, including rings, earrings, necklaces, bracelets, and other jewelry items displayed on our website.

Our contact information is:

2. Use of Our Website

You may use emilwish.com for lawful shopping, product research, order management, and other legitimate purposes associated with our services.

You must not:

• Use the website for unlawful or fraudulent activities.
• Attempt to interfere with the security or operation of the website.
• Introduce malicious software or harmful code.
• Attempt unauthorized access to our systems or customer information.
• Use automated methods in a manner that materially disrupts the website.
• Submit false, misleading, or fraudulent order information.
• Infringe the intellectual property or other legal rights of Emilwish or third parties.

We may restrict access when reasonably necessary to protect our customers, website, payment systems, or legal rights.

3. Product Information

We make reasonable efforts to present accurate information about products offered on emilwish.com.

Product pages may include information such as:

• Product name and description.
• Jewelry type.
• Available size or variation.
• Materials or specifications, where applicable.
• Product photographs.
• Current price.
• Availability.

Customers should review the applicable product page before purchasing.

Colors and appearance may vary slightly depending on lighting, photography, screen calibration, and display settings. Such normal display variations do not change the product specifications stated on the applicable product page.

If we discover a material error in product information affecting an order, we will take reasonable steps to notify the affected customer and provide an appropriate resolution.

4. Pricing

Product prices are displayed in U.S. Dollars (USD) unless clearly stated otherwise.

The price applicable to your purchase is displayed during checkout before you submit payment.

Your checkout page will display the applicable:

• Product price.
• Discounts, if any.
• Shipping charge.
• Applicable taxes.
• Final order total.

We do not intentionally add undisclosed mandatory charges after an order has been submitted.

Prices and promotions may change. A price change does not retroactively alter the price of an order that has already been accepted, except where correction is permitted or required by applicable law.

5. Taxes

Applicable sales taxes, where required, are calculated based on relevant factors such as the delivery location and applicable tax requirements.

Any applicable tax will be displayed during checkout before payment is submitted.

The standard $6.99 shipping fee is not charged tax under the shipping terms offered by Emilwish.

6. Shipping Charges

Emilwish charges a flat $6.99 USD standard shipping fee per order for eligible U.S. orders.

The applicable shipping charge is displayed at checkout before the customer completes the purchase.

There is no undisclosed shipping or handling surcharge added after checkout.

Additional shipping information is provided in our Shipping Policy.

7. Order Placement

Submitting an order represents your request to purchase the products identified during checkout.

You are responsible for verifying your order information before completing the purchase, including:

• Product and variation.
• Quantity.
• Billing information.
• Shipping address.
• Email address.
• Order total.

After an order is submitted, we may send an electronic order confirmation to the email address provided during checkout.

8. Order Acceptance

An automated order confirmation does not necessarily mean that an order has completed all verification procedures.

An order may be subject to reasonable verification for payment authorization, product availability, address accuracy, fraud prevention, and compliance with these Terms.

We may decline or cancel an order when reasonably necessary because of:

• Payment authorization failure.
• Suspected fraud or unauthorized payment activity.
• Material pricing or product-information errors.
• Product unavailability.
• Invalid or unsupported shipping addresses.
• Violation of these Terms.
• Other circumstances where fulfillment would be unlawful or impossible.

If we cancel a paid order before fulfillment, amounts collected for the canceled portion will be refunded to the original payment method as appropriate.

9. Order Cut-Off and Processing

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders are normally processed within 1–2 business days, Monday through Friday.

Orders submitted after the daily cut-off, on weekends, or on U.S. public holidays normally begin processing on the next business day.

Business days exclude Saturdays, Sundays, and U.S. public holidays.

10. Shipping and Delivery

Emilwish currently ships only within the United States. International shipping is not available.

After processing, estimated transit time is 2–5 business days, Monday through Friday, depending on the destination.

The normal estimated total delivery timeframe is therefore approximately 3–7 business days after order acceptance:

• Processing: 1–2 business days.
• Transit: 2–5 business days.

Orders may be shipped through:

• USPS
• UPS
• FedEx

Delivery dates are estimates rather than guaranteed dates. Carrier disruptions, severe weather, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

Complete shipping terms are available in our Shipping Policy.

11. Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

Please verify your address carefully before submitting an order, including apartment or unit information where applicable.

If you discover an address error after placing an order, contact support@emilwish.com as soon as possible.

We cannot guarantee that an address can be changed after fulfillment has begun or the package has been transferred to the carrier.

12. Returns

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

To qualify for a standard return, products generally must be:

• Unused and unworn.
• In their original condition.
• Returned with applicable original packaging and components.
• Accompanied by sufficient information to identify the purchase.

Customers must request authorization before mailing a return.

Approved eligible returns receive a free prepaid return shipping label by email. Customers can download and print the label and follow the provided return instructions.

13. Return Address

Approved returns are directed to:

Customers should obtain return authorization before mailing products to this address.

14. Return and Restocking Fees

For approved eligible returns:

• Return shipping using the Emilwish prepaid label: Free
• Restocking fee: $0.00
• Return processing fee: $0.00
• Storage fee: $0.00

The original $6.99 shipping charge is generally non-refundable for a standard change-of-mind return after the original shipping service has been provided.

Different treatment may apply where required by law or where the return results from an error attributable to Emilwish.

15. Refunds

After an eligible returned item is received and inspected, approved refunds are processed within 7 business days after the returned item passes inspection.

Refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time to post an issued refund. Those external processing times are outside our direct control.

Complete conditions are provided in our Return & Refund Policy.

16. Exchanges

Eligible exchange requests must be made within the applicable 30-day return period.

Exchanges are subject to:

• Return eligibility.
• Product inspection.
• Availability of the requested replacement product or variation.

If the requested replacement is unavailable, an eligible refund may be provided instead.

17. Damaged, Defective, or Incorrect Products

Customers should inspect their orders after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from what was ordered, contact:

support@emilwish.com

Please provide your order number and information describing the issue. Photographs may be requested when reasonably necessary to verify the problem.

After reviewing the issue, we will provide an appropriate resolution in accordance with our policies and applicable consumer protection requirements.

18. Promotions and Discounts

Promotions, discount codes, and special offers may be subject to specific eligibility requirements, expiration dates, or other conditions displayed with the applicable offer.

Unless otherwise stated, promotions:

• Have no cash value.
• Cannot be applied retroactively to completed purchases.
• May not be combined with other offers where expressly stated.
• Apply only during the stated promotional period.

Any material restrictions will be disclosed with the applicable promotion.

19. Payment Authorization

Payment must be successfully authorized before an order can be fulfilled.

By providing payment information, you represent that you are authorized to use the selected payment method for the transaction.

We may use payment processors and other service providers to securely facilitate transactions. Payment information is handled according to the security and privacy practices applicable to our checkout and payment services.

20. Fraud Prevention

We reserve the right to review transactions for legitimate fraud-prevention and security purposes.

An order may be delayed, declined, or canceled if there are reasonable indications of unauthorized payment activity, identity misuse, fraudulent transactions, or other material security concerns.

Any refund due following cancellation will be handled according to the applicable circumstances and payment method.

21. Intellectual Property

Unless otherwise stated, content made available through emilwish.com, including our branding, website design, original text, graphics, photographs, and other original materials, is owned by or licensed to Emilwish and is protected by applicable intellectual property laws.

You may use website content for ordinary personal shopping and informational purposes.

You may not reproduce, distribute, commercially exploit, or falsely represent protected content as your own without appropriate authorization, except where permitted by applicable law.

Third-party names, trademarks, and other intellectual property remain the property of their respective owners.

22. Customer Reviews and Submitted Content

If our website permits reviews, comments, photographs, or other customer-submitted content, you are responsible for content you submit.

Submitted content must not:

• Be knowingly false or misleading.
• Violate another person's intellectual property rights.
• Contain unlawful threats or harassment.
• Contain malicious software or harmful code.
• Violate applicable law.

We may moderate or remove content where reasonably necessary to enforce these requirements.

23. Third-Party Services

Our website may rely on third-party services for functions such as payment processing, shipping, analytics, fraud prevention, or other operational services.

Third-party services may have their own terms and privacy practices.

The presence of a third-party service or link does not change the purchase, shipping, return, or refund commitments expressly stated in our applicable store policies.

24. Privacy and Personal Information

We may collect and process information necessary to operate our store, process transactions, provide customer support, prevent fraud, and fulfill orders.

This may include:

• Contact information.
• Billing information.
• Shipping information.
• Order information.
• Transaction information.
• Device and website usage information.

Our collection and handling of personal information is described in our Privacy Policy.

25. Cookies and Tracking Technologies

Emilwish may use cookies and similar technologies for essential website functionality, preferences, security, analytics, and other purposes described in our policies.

Information about these technologies and available choices is provided in our Cookie Policy and Privacy Policy.

26. Website Availability

We aim to keep emilwish.com reasonably available and functional.

Temporary interruptions may occur because of maintenance, security updates, technical problems, hosting interruptions, or circumstances outside our reasonable control.

Nothing in this section limits obligations or consumer rights that cannot legally be excluded.

27. Accuracy of Website Information

We make reasonable efforts to maintain accurate and current information.

If we identify a material error involving product availability, pricing, specifications, shipping information, or other information affecting an order, we may correct the information and, where necessary, contact affected customers.

Any correction will be handled consistently with applicable consumer protection requirements.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Emilwish is not responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits mandatory consumer rights concerning defective products, refunds, misrepresentation, or other protections that cannot legally be waived.

29. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the website or material violation of these Terms.

This provision does not limit rights or remedies available to consumers under applicable law.

30. Governing Law

These Terms are governed by applicable laws of the United States and the State of Connecticut, without excluding mandatory consumer protections that may apply to a particular transaction.

Nothing in these Terms is intended to deprive a customer of rights that cannot legally be waived.

31. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes to our operations, services, policies, or applicable legal requirements.

The current version will be published on emilwish.com with its applicable effective or updated date.

Changes will not retroactively remove rights that customers have already acquired under applicable law or the terms governing a completed transaction.

32. Relationship With Other Store Policies

These Terms should be read together with the policies published on emilwish.com, including our:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Payment Policy
• Order Cancellation & Change Policy

Where a specific policy contains more detailed terms for a particular matter, such as shipping or returns, that specific policy governs that matter to the extent permitted by applicable law.

33. Contact Information

For questions about these Terms, an order, payment, shipping, returns, or other store-related matters, contact:

Customer inquiries received outside our support hours will be reviewed during the next available support period.