Effective Date: August 8, 2026

At Emilwish, we understand that customers may occasionally need to cancel an order or request changes after placing it. This Order Cancellation & Change Policy explains when cancellation or modification requests can be made, how to submit a request, and what happens after an order enters processing or shipping.

Summary

1. Cancellation Requests

Customers may request cancellation of an order before the order has been processed or shipped.

Because orders may enter fulfillment shortly after they are placed, cancellation requests should be submitted as soon as possible.

Submitting a cancellation request does not guarantee cancellation. We must first verify the current fulfillment status of the order.

If the order has not yet entered a stage where cancellation is no longer operationally possible, we will cancel it and provide confirmation.

2. How to Cancel an Order

To request cancellation, email:

support@emilwish.com

Please provide:

• Your full name.
• Order number.
• Email address used when placing the order.
• A clear statement that you want to cancel the order.

We will review the order status and confirm whether the cancellation can be completed.

Please do not assume that an order has been canceled until you receive confirmation from Emilwish.

3. Order Change Requests

Customers may request changes before the order has been processed or shipped.

Depending on the order status and requested modification, eligible changes may include:

• Shipping address corrections.
• Recipient name corrections.
• Product variation changes.
• Quantity changes.
• Removal of an item.
• Other reasonable order corrections.

Requested changes are subject to product availability and the current fulfillment status.

4. How to Request an Order Change

To request a modification, email:

support@emilwish.com

Please include:

• Your full name.
• Order number.
• Email address used for the order.
• The information currently shown on the order.
• The exact change you are requesting.

We will review the request and confirm whether the change can be completed.

Do not consider an order modified until you receive confirmation from Emilwish.

5. Cancellation and Change Fees

Emilwish does not charge a separate fee for an approved cancellation or order modification.

Cancellation fee: $0.00 USD

Order change fee: $0.00 USD

If an approved modification changes the product quantity, product selection, applicable tax, or another component of the order total, the amount payable or refundable may be adjusted accordingly.

Any adjustment will be communicated as part of the order modification.

6. Order Processing Schedule

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders are normally processed within 1–2 business days, Monday through Friday.

Orders placed after 5:00 PM ET, on weekends, or on U.S. public holidays normally begin processing on the next business day.

Because fulfillment may begin before the maximum processing period has elapsed, the 1–2 business-day processing period should not be interpreted as a guaranteed cancellation window.

Customers who need to cancel or modify an order should contact us as soon as possible.

7. Orders That Have Already Been Processed

Once an order has entered an advanced stage of processing, we may be unable to stop or modify it.

This may occur when:

• The order has been packed.
• A shipping label has been generated and fulfillment can no longer reasonably be stopped.
• The package has been transferred to the carrier.
• The order has otherwise reached a fulfillment stage where modification is no longer operationally possible.

If cancellation is no longer possible, the order will continue through the normal delivery process.

After delivery, an eligible item may be returned under our 30-day Return & Refund Policy.

8. Orders That Have Already Shipped

Once an order has been shipped, it can no longer be canceled or modified through the normal cancellation process.

Please do not refuse delivery solely as a substitute for following the approved return procedure.

After receiving the order, you may request an eligible return within 30 days of delivery.

Approved eligible returns receive a free prepaid return shipping label by email.

9. Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an address error after submitting an order, contact support@emilwish.com immediately.

We will attempt to update the address if fulfillment has not progressed too far.

We cannot guarantee address changes after:

• The order has been processed.
• The shipping label has been finalized.
• The package has been transferred to USPS, UPS, or FedEx.

If an incorrect address results in a carrier delivery problem or returned package, contact us so we can review the shipment status and available options.

10. Product or Variation Changes

If you selected an incorrect jewelry item, size, style, quantity, or available variation, contact us as soon as possible.

A change may be completed only if:

• The order has not progressed too far in fulfillment.
• The requested replacement is available.
• Any necessary payment adjustment can be completed.

If the replacement product costs more than the original product, the applicable price difference must be resolved before the modification can be completed.

If the approved replacement costs less, any applicable difference will be handled through the original payment method or another appropriate order adjustment.

11. Adding Products to an Existing Order

We cannot guarantee that additional products can be added to an order after checkout.

If adding an item is not operationally possible, the customer may need to place a separate order.

Any separate order is subject to the prices, taxes, and shipping charges displayed during its own checkout process.

12. Cancellation by Emilwish

In limited circumstances, Emilwish may need to cancel an order.

Reasons may include:

• Product unavailability.
• Payment authorization failure.
• Invalid or unsupported shipping information.
• Material pricing or listing errors.
• Suspected fraudulent or unauthorized transactions.
• Technical errors affecting fulfillment.
• Circumstances making fulfillment unlawful or impossible.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

We do not charge a cancellation fee when Emilwish cancels an order.

13. Refunds for Approved Cancellations

If an order is successfully canceled after payment has already been collected, the applicable refund will be issued to the original payment method.

After the refund is issued, the customer's bank, card issuer, or payment provider may require additional time to post the funds to the account.

Processing times imposed by financial institutions are outside our direct control.

14. Partial Order Cancellation

If an order contains multiple products and fulfillment has not progressed too far, you may request cancellation of one or more individual items.

If a partial cancellation is approved:

• The canceled item's applicable purchase amount will be refunded.
• Remaining items will continue through fulfillment.
• Taxes and other order amounts will be recalculated where necessary.

Any shipping-charge adjustment will depend on whether the original shipping service remains applicable to the remaining order.

15. Returns After Delivery

If your cancellation or modification request cannot be completed because the order has already been processed or shipped, you may request a return after delivery if the product qualifies under our Return & Refund Policy.

Eligible returns must be requested within 30 days of delivery.

For approved eligible returns:

• Prepaid return shipping: Free
• Restocking fee: $0.00
• Return processing fee: $0.00
• Storage fee: $0.00

Approved refunds are processed within 7 business days after the returned item is received, inspected, and approved.

16. Damaged, Defective, or Incorrect Orders

If your request concerns an item that arrived damaged, defective, or different from what you ordered, you do not need to treat the issue as a standard cancellation.

Contact support@emilwish.com with:

• Your order number.
• Description of the problem.
• Relevant photographs where reasonably necessary.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection requirements.

17. Pricing and Order Adjustments

All prices are displayed in U.S. Dollars (USD).

If an approved order modification affects the purchase price, quantity, discount, tax, or other applicable charge, the order total may need to be adjusted.

Any applicable charges will be disclosed before an additional payment is completed.

We do not intentionally impose undisclosed cancellation or modification fees.

18. Privacy

Information submitted as part of a cancellation or order-change request is used to locate the order, verify the customer, process the requested action, prevent fraud, maintain transaction records, and provide customer support.

Personal information is handled in accordance with our Privacy Policy.

Information concerning cookies and online tracking technologies is addressed in our Cookie Policy.

19. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace consumer rights that cannot legally be waived.

Where applicable mandatory consumer protection law provides additional cancellation, return, refund, or other rights, those requirements will apply.

20. Related Policies

This policy should be read together with the policies published on emilwish.com, including:

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Cookie Policy
• Payment Policy

The applicable Return & Refund Policy governs eligible returns after delivery.

21. Contact Information

For order cancellation or modification requests, contact:

Cancellation and modification requests received outside support hours will be reviewed during the next available support period. Because orders may continue through fulfillment, requests should be submitted as soon as possible.