Privacy Policy

Effective Date: August 8, 2026

At Emilwish, we respect your privacy and are committed to handling personal information transparently and responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit emilwish.com, place an order, contact customer support, request a return or refund, or otherwise interact with our online store.

Summary

Item	Details
Store	Emilwish
Website	emilwish.com
Products	Jewelry, including rings, earrings, necklaces, and bracelets
Information Collected	Contact, order, shipping, payment-related, device, and website usage information
Main Purposes	Orders, delivery, customer service, security, analytics, and website operation
Payment Data	Processed through applicable payment service providers
Cookies	Used for essential functions and other purposes described below
Data Sharing	Limited to service providers and other parties where necessary or legally permitted
Data Sales	Emilwish does not sell personal information for monetary payment
Customer Requests	Available subject to applicable privacy law
Contact Email	support@emilwish.com
Support Hours	Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through emilwish.com and related interactions with Emilwish.

It applies when you:

Browse our website.
Purchase jewelry from our store.
Create or manage an order.
Provide billing or shipping information.
Contact customer support.
Request a return, refund, or exchange.
Subscribe to communications where available.
Interact with website features, cookies, or similar technologies.

Third-party websites and services may maintain separate privacy policies.

2. Information We Collect

Depending on how you interact with Emilwish, we may collect the following categories of information.

Contact Information

This may include:

Full name.
Email address.
Telephone number, where provided.
Billing address.
Shipping address.

Order and Transaction Information

This may include:

Order number.
Products purchased.
Product variations and quantities.
Purchase amount.
Discounts.
Shipping charges.
Applicable taxes.
Order status.
Shipping and tracking information.
Return, refund, and exchange information.

Payment-Related Information

Payments may be processed by third-party payment service providers.

Depending on the payment method used, payment providers may process information such as:

Payment card information.
Billing information.
Payment authorization information.
Transaction identifiers.
Payment status.

Emilwish uses payment information as necessary to facilitate transactions, verify payments, process refunds, prevent fraud, and maintain transaction records.

Device and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address.
Browser type.
Device type.
Operating system.
Referring pages or websites.
Pages viewed.
Date and time of access.
Website interaction information.
Cookie and similar technology identifiers.

Customer Service Information

When you contact us, we may collect:

Your name.
Email address.
Order number.
Details of your inquiry.
Correspondence with customer support.
Photos or other information submitted regarding damaged, defective, or incorrect products.

3. How We Collect Information

We may collect personal information:

Directly from you.
Automatically through your use of our website.
From payment processors.
From shipping and fulfillment service providers.
From fraud-prevention or security service providers.
From other service providers involved in operating our store.
Where otherwise permitted by applicable law.

For example, when you place an order, you provide information needed to process payment and arrange delivery. When you browse the website, certain device and usage information may be collected through cookies or similar technologies.

4. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

Process and manage orders.
Confirm payments.
Deliver purchased products.
Provide shipping and tracking information.
Process returns, exchanges, and refunds.
Respond to customer questions.
Provide customer support.
Maintain transaction records.
Detect and prevent fraud.
Protect our customers and website.
Maintain website functionality.
Diagnose technical problems.
Analyze website performance and usage.
Improve our products, website, and customer experience.
Comply with applicable legal and regulatory requirements.
Enforce our policies and protect legal rights.

Where required by applicable law, we rely on an appropriate legal basis or obtain consent before processing personal information.

5. Order Fulfillment and Shipping Information

When you place an order, we use information such as your name, shipping address, contact information, and order details to process and deliver your purchase.

Information necessary for delivery may be shared with shipping and fulfillment providers.

Emilwish currently uses carriers that may include:

USPS
UPS
FedEx

These providers receive information reasonably necessary to perform delivery and related services.

6. Payment Processing

Payment transactions may be processed through third-party payment service providers made available during checkout.

Payment providers may collect and process payment credentials directly according to their own security requirements and privacy practices.

We use transaction-related information as reasonably necessary to:

Confirm successful payment.
Associate payment with an order.
Prevent fraudulent transactions.
Handle disputes.
Process eligible refunds.
Maintain legally required transaction records.

Customers should review the information presented during checkout regarding the payment method they choose.

7. Returns, Refunds, and Exchanges

When you request a return, refund, or exchange, we may process information including:

Name.
Email address.
Order number.
Products being returned.
Reason for return.
Return tracking information.
Photographs provided for damaged, defective, or incorrect products.
Refund status.

We use this information to verify eligibility, process the return, provide customer support, prevent fraud, and issue an eligible refund or exchange.

Our return terms are described separately in our Return & Refund Policy.

8. Cookies and Similar Technologies

Emilwish may use cookies and similar technologies to support website functionality and understand how our website is used.

Depending on website configuration and your available choices, these technologies may be used for:

Essential website operation.
Shopping cart functionality.
Checkout functionality.
Security.
Fraud prevention.
Remembering preferences.
Website analytics.
Performance measurement.
Advertising or marketing where implemented and permitted.

More detailed information about cookies and available controls is provided in our Cookie Policy.

Where consent is legally required for non-essential cookies or similar technologies, they should not be activated until the required consent has been obtained.

9. Analytics

We may use analytics technologies to understand how visitors interact with emilwish.com.

Analytics information may help us understand matters such as:

Website traffic.
Pages visited.
Navigation patterns.
Device and browser characteristics.
Website performance.
Errors and technical problems.

We use this information to maintain and improve our website and customer experience.

10. Marketing Communications

If marketing communications are offered, we may send them where you have provided appropriate consent or where otherwise permitted by applicable law.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the applicable message.

Unsubscribing from promotional messages does not prevent us from sending necessary transactional or service-related communications, such as:

Order confirmations.
Shipping notifications.
Return information.
Refund confirmations.
Security notices.
Customer service responses.

11. How We Share Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business and provide requested services.

These may include:

E-commerce and website hosting providers.
Payment processors.
Shipping and delivery providers.
Fulfillment providers.
Customer service providers.
Analytics providers.
Security and fraud-prevention providers.
IT and technical service providers.
Professional advisers where necessary.

We provide or permit access only to information reasonably necessary for the relevant service, subject to applicable contractual and legal requirements.

12. Legal Disclosures

We may disclose personal information when reasonably necessary to:

Comply with applicable laws.
Respond to valid legal processes.
Comply with lawful requests from authorized public authorities.
Investigate suspected fraud.
Protect our legal rights.
Protect customers or other individuals.
Enforce applicable agreements and policies.
Address security incidents.

We do not disclose customer information to public authorities merely upon an informal request where legally valid process is required.

13. Sale or Transfer of Business

If Emilwish is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any recipient of such information would remain subject to applicable privacy and data protection obligations.

14. Sale of Personal Information

Emilwish does not sell personal information in exchange for monetary payment.

Certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" more broadly than an ordinary monetary sale.

Where applicable law provides rights regarding such activities and those activities occur on our website, eligible users may exercise the rights provided under applicable law.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by law.

Retention periods may depend on factors including:

Order and transaction requirements.
Customer service needs.
Return and refund periods.
Fraud prevention.
Accounting and tax obligations.
Legal recordkeeping requirements.
Dispute resolution.
Security requirements.

Information that is no longer reasonably required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include controls related to:

Access management.
Secure website communications.
Payment processing.
Account and system security.
Service provider management.
Fraud monitoring.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using online services and should not send sensitive payment credentials through ordinary email.

17. Your Privacy Rights

Depending on your state of residence and applicable privacy law, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Obtain information about categories of personal information collected or disclosed.
Request a portable copy of certain information.
Withdraw consent where processing is based on consent.
Opt out of certain legally defined data uses where applicable.
Appeal certain decisions regarding a privacy request where required by law.

These rights are subject to applicable legal exceptions and verification requirements.

18. How to Submit a Privacy Request

To submit a privacy-related request, email:

support@emilwish.com

Please include sufficient information to identify your request and allow us to locate the relevant records.

For security purposes, we may need to verify your identity before completing certain requests.

We will respond within the period required by applicable law.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification of their authority.

19. Non-Discrimination

Where required by applicable law, Emilwish will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Exercising a valid privacy right will not result in unlawful denial of goods or services or other discriminatory treatment.

20. Children's Privacy

Emilwish is an online jewelry retailer intended for a general consumer audience and is not designed or directed specifically to children under 13.

We do not knowingly seek to collect personal information directly from children under 13 through our website.

If we learn that personal information from a child has been collected in circumstances requiring parental consent and no valid consent exists, we will take reasonable steps to delete or otherwise appropriately handle the information.

A parent or legal guardian who believes a child has provided personal information improperly may contact support@emilwish.com.

21. Do Not Track and Browser Controls

Some browsers provide privacy signals or "Do Not Track" settings.

Because industry treatment of some signals may vary, our website may not respond to every browser-based Do Not Track signal.

Where applicable law requires recognition of a legally valid universal opt-out preference signal, we will process such signals as required.

You may also use browser settings and available website privacy controls to manage certain cookies and similar technologies.

22. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Emilwish does not control the independent privacy practices of third-party websites.

When you leave emilwish.com and visit another website, you should review that website's privacy policy before providing personal information.

23. International Visitors

Emilwish currently sells and ships products only within the United States.

If an individual accesses emilwish.com from outside the United States, information may be processed in the United States or in other locations where relevant service providers operate, subject to applicable legal requirements.

Availability of the website outside the United States does not mean that Emilwish offers international shipping.