Effective Date: August 8, 2026

Welcome to Emilwish. This Shipping Policy explains how orders placed through emilwish.com are processed, shipped, and delivered within the United States.

This policy applies to jewelry products sold by Emilwish, including rings, earrings, necklaces, bracelets, and other jewelry items available on our website.

Summary

1. Shipping Coverage

Emilwish currently ships orders only within the United States.

We do not offer international shipping. Orders with a delivery address outside the United States cannot be accepted for shipment.

Customers are responsible for providing a complete and accurate U.S. delivery address when placing an order.

2. Order Cut-Off Time

Our daily order acceptance cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 5:00 PM ET on a business day will normally begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on U.S. public holidays will normally begin processing on the next business day.

3. Order Processing Time

Orders are normally prepared and processed within 1–2 business days, Monday through Friday.

Processing includes:

• Order verification
• Payment confirmation
• Product preparation
• Packaging
• Transfer to the shipping carrier

Business days do not include Saturdays, Sundays, or U.S. public holidays.

4. Estimated Shipping Time

After an order has been processed and transferred to the carrier, the estimated shipping time is:

2–5 business days, Monday through Friday.

Actual delivery time depends on the destination and carrier network. Some orders may arrive earlier than the estimated delivery date.

Our normal estimated total time from order acceptance to delivery is therefore approximately 3–7 business days, consisting of:

• Processing: 1–2 business days
• Transit: 2–5 business days

Delivery estimates are not guaranteed delivery dates. Delays may occasionally occur because of severe weather, carrier disruptions, holidays, address problems, or other circumstances outside our reasonable control.

5. Shipping Fee

We charge a flat $6.99 USD standard shipping fee per order for eligible U.S. deliveries.

The shipping fee does not change based on the number of eligible items in the order or the destination within our supported U.S. shipping area.

No tax is charged on the $6.99 shipping fee.

The applicable shipping charge will be clearly displayed during checkout before the customer completes the purchase. We do not add undisclosed shipping charges after an order has been submitted.

6. Shipping Carriers

Depending on the destination, package characteristics, and carrier availability, orders may be shipped using:

• USPS
• UPS
• FedEx

The carrier used for a particular order may be selected based on the delivery address and operational availability.

7. Order Tracking

When tracking information is available, customers will receive shipment tracking details after the order has been dispatched.

Please allow time for the carrier to activate and update tracking information after the shipping label is created.

Tracking updates and delivery scans are provided by the applicable shipping carrier.

8. Delivery Address

Customers must provide an accurate and complete shipping address during checkout.

Before submitting an order, please verify:

• Recipient's full name
• Street address and apartment/unit number, if applicable
• City
• State
• ZIP code
• Contact information

An incomplete or incorrect address may result in a delivery delay, failed delivery, or return of the package to the sender.

If you discover an address error after placing your order, contact us as soon as possible at support@emilwish.com. Address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

9. Delivery Delays

The stated delivery times are estimates based on normal processing and carrier operations.

Occasional delays may occur because of circumstances such as:

• Severe weather
• U.S. public holidays
• Carrier network disruptions
• High shipping volumes
• Incorrect or incomplete delivery addresses
• Events outside our reasonable control

If a shipment is delayed, customers may use the tracking information provided with their order to review the latest carrier status.

10. Lost, Missing, or Damaged Packages

If your tracking information indicates a delivery problem, or if your package arrives damaged, please contact support@emilwish.com with your order number and relevant details.

We will review the order and available carrier information and provide the appropriate next steps based on the circumstances.

If an item is damaged during shipment, please retain the product and its original packaging while the issue is being reviewed.

11. Returned-to-Sender Packages

A package may be returned to the sender because of an incorrect or incomplete address, an unsuccessful delivery, or another carrier-related issue.

If this occurs, please contact support@emilwish.com. We will review the returned shipment and explain the available resolution based on the order status and reason for return.

12. Shipping Charges and Refunds

The $6.99 shipping fee covers the original shipment of the order.

Returns, refunds, exchanges, and any applicable return-shipping arrangements are governed by the Return & Refund Policy published on emilwish.com.

Customers should review that policy before requesting a return or exchange.

13. Pricing and Additional Charges

All product prices and applicable charges are presented in U.S. dollars (USD).

The applicable product price, shipping fee, taxes, and total order amount are displayed during checkout before payment is submitted.

Emilwish does not intentionally impose undisclosed shipping or handling charges after checkout.

14. Privacy and Shipping Information

We use customer information such as names, shipping addresses, email addresses, order details, and other information necessary to process and deliver orders.

Relevant information may be shared with shipping carriers and service providers when necessary to fulfill and deliver an order.

Information concerning personal data, cookies, analytics, and tracking technologies is addressed in our Privacy Policy and Cookie Policy.

15. Contact Information

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

Customer support requests received outside these hours will be reviewed during the next available support period.