Effective Date: August 8, 2026

Thank you for shopping with Emilwish. This Return & Refund Policy explains the conditions, procedures, timelines, and costs that apply when returning eligible products purchased through emilwish.com.

This policy applies to jewelry products sold by Emilwish, including rings, earrings, necklaces, bracelets, and other eligible jewelry items available on our website.

Summary

1. 30-Day Return Policy

Emilwish accepts eligible returns requested within 30 days of delivery.

The 30-day return period begins on the date the order is recorded as delivered to the customer's shipping address.

For example, if an order is delivered on August 10, the return request must be submitted within 30 calendar days of August 10.

Return requests submitted after the 30-day return window may not be eligible for return unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must generally:

• Be returned within 30 days of delivery.
• Be unused, unworn, and in its original condition.
• Include its original packaging, accessories, and components supplied with the product.
• Not show damage caused by misuse, improper handling, alteration, or unauthorized repair.
• Include proof of purchase or sufficient order information so we can identify the transaction.

Customers may inspect an item after delivery as reasonably necessary to determine its nature, characteristics, size, appearance, and condition. Products showing use beyond reasonable inspection may not qualify for a standard return, subject to applicable consumer protection laws.

3. How to Request a Return

To start a return, email:

support@emilwish.com

Please include:

• Your full name.
• Order number.
• Email address used for the order.
• Product you wish to return.
• Reason for the return.
• Photos if the product arrived damaged, defective, or incorrect.

We will review the request and send return instructions if the return is accepted.

Do not send a return before receiving return authorization and instructions from Emilwish.

4. Free Return Shipping

For an approved eligible return, Emilwish covers the return shipping cost.

There is no return shipping charge to the customer when the return is approved and the prepaid return label supplied by Emilwish is used.

After your return request is accepted:

• A prepaid return shipping label will be sent to your email address.
• Download the return label.
• Print the label.
• Package the jewelry securely, preferably using the original packaging.
• Attach the supplied label to the package.
• Deliver the package to the carrier specified in the return instructions.

Customers should use the return label and instructions supplied by Emilwish. Shipping costs independently incurred by choosing another return method without prior authorization may not be reimbursed.

5. Return Address

Approved returns will be directed to:

Returns must follow the instructions provided with the return authorization.

Sending an item to the return address without first obtaining return authorization may delay identification, inspection, and processing of the return.

6. Restocking Fee

Emilwish does not charge a restocking fee for eligible approved returns.

Restocking fee: $0.00 USD.

No storage or handling fee is charged for processing an eligible return.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged during delivery.
• Defective.
• Different from the product ordered.
• Missing an item or component included with the purchased product.

Contact support@emilwish.com as soon as reasonably possible and within the applicable return period.

Please provide your order number and clear information about the issue. Photos may be requested when reasonably necessary to verify damage, defects, or an incorrect item.

If the claim is verified, we will provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances and product availability, without limiting rights available under applicable law.

8. Non-Returnable Items

Returns may be refused when:

• The return request is made outside the 30-day return period, unless applicable law provides otherwise.
• The product has been worn or used beyond reasonable inspection.
• The product has been damaged after delivery through misuse, accident, alteration, or improper care.
• Required product components are missing.
• The product is returned without sufficient information to identify the original order.

Any legally required consumer rights remain unaffected.

9. Earrings and Hygiene Considerations

Because earrings may involve hygiene considerations, returned earrings must be unworn and in their original condition.

If an earring product is supplied with a hygiene seal or protective packaging, the seal or protective packaging should remain intact for a standard change-of-mind return where applicable.

This does not limit applicable rights relating to products that arrive damaged, defective, incorrect, or otherwise covered by mandatory consumer protection laws.

10. Exchanges

If you would like to exchange an eligible item, contact support@emilwish.com within the 30-day return period.

Exchange requests are subject to:

• Return eligibility.
• Inspection of the returned product.
• Availability of the requested replacement item, size, or variation.

If the requested replacement is unavailable, we may process an eligible refund instead.

No restocking fee is charged for an approved exchange.

11. Return Inspection

After your return arrives, we will inspect the product to confirm that it meets the applicable return conditions.

The inspection may verify:

• Product condition.
• Signs of wear or use.
• Original packaging and included components.
• Whether the returned product matches the original order.
• Whether the return otherwise satisfies this policy.

We will notify you if additional information is reasonably required to process the return.

12. Refund Processing

If the returned item is received, inspected, and approved, the refund will be processed within 7 business days after the item passes inspection.

Business days are Monday through Friday, excluding U.S. public holidays.

Refunds are issued to the original payment method used for the purchase.

After Emilwish issues the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times imposed by financial institutions are outside our control.

13. Refund Amount

For an eligible approved return, the refundable amount will be calculated based on the amount paid for the returned product and any other amount that must be refunded under applicable law.

The original $6.99 shipping fee is not refundable for a standard change-of-mind return once the original shipping service has been provided.

If a refund results from an error attributable to Emilwish, such as an incorrect, defective, or damaged item, applicable shipping charges will be handled according to the circumstances and applicable consumer protection requirements.

No hidden return-processing or restocking fees are deducted from an approved refund.

14. Refunds for Orders Paid With Discounts

If a discount, promotional code, or other price reduction was applied to the original purchase, the refund will be based on the actual amount paid for the returned item, subject to applicable law.

A refund will not exceed the amount actually paid for the applicable product and refundable charges.

15. Refund Not Received

If you have received confirmation that a refund was issued but the funds have not appeared in your account, first allow your bank, card issuer, or payment provider its normal posting time.

If the refund still does not appear after a reasonable processing period, contact support@emilwish.com with your order information so we can verify the refund status.

16. Packages Returned Without Authorization

Please do not return merchandise without first completing the return-request process.

Unauthorized returns may be delayed because we may be unable to immediately identify the order, customer, or reason for the return.

Obtaining return authorization also ensures that you receive the correct prepaid return label and return instructions.

17. Pricing, Taxes, and Return Charges

All applicable product prices, shipping charges, and taxes are disclosed during checkout before an order is completed.

For approved eligible returns under this policy:

• Return shipping using our prepaid label: Free
• Restocking fee: $0.00
• Return processing fee: $0.00
• Storage fee: $0.00

No undisclosed return-processing charge will be added to an approved eligible return.

18. Privacy During the Return Process

Information submitted during a return or refund request is used to verify the transaction, process the return, prevent fraud, provide customer support, and issue any applicable refund or exchange.

This information may include your name, email address, order information, shipping information, payment transaction information, photographs submitted as evidence of a product issue, and return tracking information.

Personal information is handled in accordance with the Privacy Policy available on emilwish.com. Information concerning cookies and online tracking technologies is addressed in our Cookie Policy.

19. Consumer Rights

This policy is intended to provide clear return and refund terms and does not exclude, restrict, or override consumer rights that cannot legally be waived under applicable law.

Where mandatory consumer protection law provides rights or remedies greater than those stated in this policy, the applicable mandatory legal requirements will apply.

20. Contact Information

For return, refund, damaged-item, defective-item, or exchange assistance, contact:

Requests received outside our support hours will be reviewed during the next available support period.